As a company, whether you are established or just starting out, your reputation reflects who you are to any potential client. When a potential client reaches out to your company by telephone the operator or receptionist answering the phone gives your call their first impression of your business. As a business you want each client to get the best feeling from every experience with your company. As an operator it is important to follow proper etiquette when representing you account with each caller. As a professional answering service I would like to go over what we offer as etiquette training for our operators.
f you are anything like me then your day is a full workload. Most days I am so busy bouncing around from one project to the next that i literally have to write anything & everything down in order to remember I need to get it done. Other than a pen & notebook I use a system of delegation to ease my workload in order to increase productivity.
Professional Answering Service offers a service that can be beneficial to any type of business. Even better is the service we offer comes with a full staff for a fraction of what a full staff would cost your company. Save money in sick time, health plans, & even overtime. Having professional operators available 24 hours a day, 365 days a year, for one low monthly price will leave your company the time get to business.
An answering service is a fully staffed phone service that can meet your phone needs by providing professional customer service to each of your callers. We eliminate the hiring & training portion of staffing a courteous team to provide service that meets your company goals.
At Professional Answering Service we provide our operators continuous training year round to ensure each operator is up-to-date on each specific client. We like to think of the operator, as well as the service we provide, as an extension of your company. Every operator is trained to represent your company in the most professional & efficient manner in accordance to your policies.
The monthly billing cycle for Professional Answering Service consist of 2 parts. Part 1 is a $45 monthly base charge that includes monthly account maintenance, continued operator training, & equipment usage. This fee never changes. The second part is your monthly minute usage which is charged at $0.09 per tenth of a minutes. As always the first 6 seconds of each call is not charged. Part 2 will vary by how many calls you receive each month.
I would like to share some tips on decreasing your minute usage in order to increase productivity, while reducing overhead. We are not only interest in serving your company but also we would like to be as efficient as possible.
Call handling can manage your company’s inbound & outbound calls in several different ways. Listed below are a few ways companies utilize Professional Answering Service for call handling:
Would you like a professionally trained staff to add to your company at one low monthly price? You get that and more when you enlist an answering service for your office needs.
Staffing not only requires you to take the time to do the hiring but also cost money to keep your staff maintained. You have office cost, wages, sick time, and turnover on top of starting a brand new business. To save overhead all together an answering service provides operators already trained to get the job done. Offer your consumers an entire support staff for one low monthly cost. See article Answering service vs Hiring Receptionist to compare how you can save.
With Professional Answering Service you never have to pay more than you use. We believe our service should be affordable, efficient, professional, and economical. Rather than bill you by the call we break it down so you only pay for actual talk time.
Our billing is calculated in 6 second intervals (one tenth of a minute) with the first 6 seconds not billed. After the first 6 seconds each additional 6 second interval is charged $0.09. Each call is rounded to the nearest tenth of a minute. Example: If an operator is on a call for 18 seconds you are only billed for 12 seconds. The first 6 second are free so that you can avoid being charge for the following:
What you get with an answering service:
The benefits of working with an answering service start with the cost effectiveness. An answering service can provide your company multiple operators, 24 hours a day, at one monthly price. Customer service for your company can benefit from having a professional staff that requires no training. Operators can meet the needs of all your callers with options like order taking, reservation lines, appointment scheduling, and more. One less hassle to worry about as your company continues to grow we will continue to accommodate. When an answering service is representing your company you get a fully staffed service that never takes a break. Your company not only gets live operators but an option to extend business hours. Your company won’t have to break the bank paying double time on the holidays because there is no additional cost for holiday phone coverage. This means you can provide your clients 24 hours of service for no additional expense.
We have all answered the phone to a recording asking about health insurance or to update our company information. These type of unsolicited calls can be very tiresome when you are running a business. Over the past year I have noticed more & more companies are relying on an answering service to cover the office reception during business hours. The volume of these calls have made call screening become a necessity for companies now more than ever.