About Professional Answering Service

Reliable, U.S.-Based Call Answering Since 1988

Professional Answering Service has helped businesses stay connected with their customers since October 1988. From independent professionals and growing local businesses to nationwide organizations, we provide dependable call coverage customized around each client’s needs.

Our trained, U.S.-based operators answer every call as an extension of your business—professionally, courteously, and according to your instructions.

Answering Services Built Around Your Business

No two businesses handle calls exactly the same way. We create customized instructions for your account so our operators know how to greet callers, take messages, transfer calls, schedule appointments, screen unwanted calls, and dispatch urgent situations.

Our services include:

• 24/7 live call answering

• Customized message taking

• Call transfers and emergency dispatch

• Appointment scheduling

• Employee call-in services

• Website live-chat support

• Email and text message delivery

Whether you need complete telephone coverage or help during busy periods, after hours, weekends, and holidays, we are ready to work for you.

Reliable Technology and Message Delivery

Our call-handling technology helps operators receive, document, and deliver messages quickly and accurately. Messages can be sent by text or email to one person or multiple team members based on your instructions.

Urgent calls remain visible to our operators until the required delivery process is completed, helping important messages reach the right person.

Our Mission

Our mission is to provide dependable communication and outstanding customer service on every account. We build long-term relationships by understanding each client’s needs and handling every call with honesty, confidentiality, and accuracy.

Honesty

We communicate truthfully and professionally so clients and callers can depend on the information they receive.

Confidentiality

We handle account and caller information responsibly and only release information according to our client’s authorized instructions.

Accuracy

Our operators listen carefully, confirm important information, and document messages clearly so they can be delivered efficiently.

A Dependable Extension of Your Team

When you cannot answer the telephone, your callers can still reach a courteous professional who represents your business with care. We are available 24 hours a day, 7 days a week, 365 days a year.

No long-term contract is required.