24/7 Hospice Answering Service for Families & Care Teams
When families call a hospice provider, reaching a calm and professional person matters. Professional Answering Service provides 24/7 live call answering that helps families, facilities, referral partners, and staff reach your organization when the office is closed or your team is busy.
Our U.S.-based operators answer with your customized greeting, collect the information your organization requests, and deliver or dispatch messages according to your established on-call procedures.
Compassionate Call Handling When Every Conversation Matters
Hospice calls often come during emotionally difficult moments. Callers may be concerned, uncertain, or trying to reach a member of the care team outside normal office hours.
Our operators provide a courteous and attentive first point of contact while following the instructions established by your organization. We help keep communication moving without replacing the clinical judgment of your nurses, physicians, or other healthcare professionals.
Call Support Built Around Your Hospice’s Procedures
Every hospice organization has different staffing, escalation, and on-call requirements. We work with your team to establish the questions operators should ask, which calls require immediate notification, and whom to contact during each coverage period.
ROUTINE CALL HANDLING
24/7 live answering
Customized greetings and call instructions
Detailed message taking
Approved office and service information
Referral and admissions inquiry messages
Facility, pharmacy, vendor, and partner calls
Employee call-in messages
Routine message delivery by your selected method
URGENT AND AFTER-HOURS SUPPORT
Customized urgent-call protocols
On-call staff notification
Call transfers and dispatching
Escalation through your designated contact list
Nights, weekends, and holiday coverage
Real-time instruction and schedule updates
Delivery and response documentation when configured
Help Families Reach the Appropriate On-Call Professional
Operators follow your instructions to identify the caller, gather the requested information, and contact the appropriate member of your team.
Your organization determines:
Which calls should be dispatched immediately
Which information operators should collect
Who should be contacted during each on-call period
How many contact attempts should be made
When the call should be escalated to another person
How routine messages should be delivered
Operators do not provide medical advice, clinical triage, or emergency medical services. All calls are handled according to your organization’s approved instructions and escalation procedures.
Coverage for Busy Offices and After-Hours Calls
Use Professional Answering Service for the coverage your organization needs:
After-hours answering: Provide live coverage during evenings and overnight hours.
Weekend and holiday coverage: Keep your organization accessible when the office is closed.
Overflow answering: Receive help when office employees are already assisting other callers.
Full-time answering: Route calls to trained operators around the clock.
Temporary coverage: Support your team during vacations, staffing shortages, severe weather, or unusual call volume.
Keep On-Call Instructions Current
On-call schedules and staffing responsibilities can change frequently. Your authorized team members can provide updated instructions so operators know whom to contact and how calls should be handled.
Clear, current procedures help reduce confusion and support more consistent communication between callers and your designated staff.
Discuss Secure Message-Delivery Options
If calls may involve protected health information or other confidential details, contact us to discuss the available message-delivery methods, secure-messaging options, account configuration, and any agreements your organization may require.
We will help you determine which available workflow best matches your organization’s privacy and communication requirements.
Straightforward Pricing Without a Long-Term Contract
Service begins with a $45 monthly base fee plus usage-based operator charges. Your total cost depends on the operator time your calls require and any optional services selected for the account.
There are no prepaid minimum-minute packages or long-term service contracts. Visit our pricing page for complete information.
VIEW ANSWERING-SERVICE PRICING
Give Families a Live Person to Reach 24/7
Support your office and on-call team with professional call coverage built around your hospice’s procedures.
Start with a free 7-day trial or call us to discuss your coverage requirements.