Answering Service Tips & Resources
Practical guidance to help businesses answer more calls, improve customer service, manage after-hours communication, and choose the right answering-service solution.
Learn How Professional Call Handling Can Help Your Business
Explore straightforward answers to common questions about live answering services, virtual receptionists, emergency dispatch, call forwarding, pricing, and 24/7 coverage.
Whether you operate a medical practice, professional office, service company, veterinary practice, or industrial organization, these resources can help you create a better experience for every caller.
Latest Answering Service Resources
Why your first 6 seconds are free
With Professional Answering Service you never have to pay more than you use. We believe our service should be affordable, efficient, professional, and economical. Rather than bill you by the call we break it down so you only pay for actual talk time.
Our billing is calculated in 6 second intervals (one tenth of a minute) with the first 6 seconds not billed. After the first 6 seconds each additional 6 second interval is charged $0.09. Each call is rounded to the nearest tenth of a minute. Example: If an operator is on a call for 18 seconds you are only billed for 12 seconds. The first 6 second are free so that you can avoid being charge for the following: