Professional Answering Service For Your Reservation Line

In the competitive hospitality industry, ensuring exceptional customer service is important to being successful. An answering service for your reservation line can be a game-changer, offering numerous benefits that enhance efficiency and customer satisfaction. 

Professional Answering Service provides round-the-clock availability, allowing potential guests to make reservations at any time, even outside regular business hours. This accessibility not only increases booking opportunities but also caters to international guests in different time zones. 

Having live operators will ensure every call is answered promptly. Professionally trained to eliminate the frustration of missed calls or long wait times. By entrusting trained professionals, hotels and restaurants can focus on delivering a superior guest experience while maintaining operational efficiency. 

When you provide a personalized service, with a dedicated reservation team, you can significantly boost customer loyalty. Guests will appreciate the fast and personalized attention they receive when making their reservations. 

At the end of the day, putting Professional Answering Service to work your reservation process not only streamlines operations but also elevates the overall service standards. Get a worthwhile investment for any hospitality business striving to get genuine customer care.

Live Chat Support For Your Website

When we say we work for you, We mean it! As representatives of your company we are here 24 hours a day, 7 days a week, 365 days a year. We provide a professionally trained staff of operators to work for your company & we now offer even more support for your business.

Online Chat Support

Professional Answering Service can improve your website with online chat support. Your company can use our service to give your clients & customers immediate assistance 24 hours a day. Not only will we extend your office hours by telephone but now we offer around the clock support online to help you meet your business goals. We provide service that includes:

• Customer Support

• FAQs

• Order Taking

• Reservations

• Tier 1 Tech Support

• Custom Scripts

• Cancellations

All of this included with a professional answering service! Chat support has become the preferred method of communication between consumer & company. Give your customer the peace of mind & support they need, anytime they need it. The best part is your company will save money. Savings come from extending hours without the need to increase staff. Also maintain your customer’s happiness by providing them immediate support leading to an increase in productivity. People tend to buy more when they find a company they can trust & believe in.

With a professional staff of live operators on your side you can know your customers will be treated with good old fashion customer service. We pride ourselves in becoming an extension of your company & will get to learn your product as if it were our own. As your company grows we grow with you. As you roll out new products we learn and evolve with your company. The best part is we are here everyday so you can get the break you need. We will go above and beyond to make sure your customers get the support they deserve.

Visit www.professionalansweringservice.com to learn more

We Are Here For You!

The Hello & Good Byes

As a company, whether you are established or just starting out, your reputation reflects who you are to any potential client. When a potential client reaches out to your company by telephone the operator or receptionist answering the phone gives your caller their first impression of your business. As a business you want each client to get the best feeling from every experience with your company. As an operator it is important to follow proper etiquette when representing your account with each caller. As a professional answering service I would like to go over what we offer as etiquette training for our operators.

Communication

Each operator is trained to fully listen to your caller. A caller that feels like they are heard will know that the person on the other line cares. In the event of an emergency or a complication in service listening to the caller can not only keep them calm but also let them know that the operator will do anything he/she can to resolve an issue or get them the service they needs immediately.

Fast Response

The answering time, set by our company standards, is 2 rings. When an operator hears a call come in he/she is trained to answer the call within the first 2 rings. After the second ring, if the call has not been answered, a red light will start to flash sounding an alarm to let every operator know that a call needs to be answered immediately. Waiting on someone to answer the phone can make callers get impatient & feel like a business is not responsive.

The Greeting

Each account comes with a customizable format to fit the needs of your company. This offers you the choice of how the operator responds to your callers. An answering phrase is created to keep the responses uniform so that your caller knows what to expect when reaching out to your company. Have you ever called a company that answers the phone “Hello”? I have & each time I ask myself before saying anything to the operator, “Did I call the wrong number?”. Stating the business name along with “How may I help you?” or “Thank you for calling <business name>” can often give your caller a professional start to the conversation.

The Conversation

Keeping communication clear is very important for every call answered. Each operator is taught to talk clear & confident to keep your callers reassured their needs will be met. Talking while eating, chewing, or drinking is against basic standards outlined to each operator. A no tolerance policy is in place so that operators refrain from using slang or inappropriate words. One thing we outline to each operator, in training, is that he/she is to never argue with the caller. If the caller refuses information, the operator is instructed to connect the caller to the appropriate manager put in place by your company to avoid exacerbating any situation.

The Closure

Saying “Bye” to someone, who has already disconnected the phone line from you, can make you feel like the operator was in a rush & has no time for you. The proper response would be to wait for the caller to finish the conversation. We often end conversation with “Thank you for calling <business name>. Is there anything else I can help you with today?”. After this statement the operator will wait for a response then say “I hope you enjoy your day, good bye.”, then wait for a “bye” back before disconnecting. Ensuring a customer disconnects first is the best way to make sure they no longer needed your service.

After a caller disconnects we want them to go away with a feeling of satisfaction. As an operator, representing your company, we strive in knowing that our reflection impressed your caller & boosted your service. As you grow as a business so do we. If you would like to see how we can save your company money please read Answering Service vs Hiring a Receptionist .