Live Chat Support For Your Website

When we say we work for you, We mean it! As representatives of your company we are here 24 hours a day, 7 days a week, 365 days a year. We provide a professionally trained staff of operators to work for your company & we now offer even more support for your business.

Online Chat Support

Professional Answering Service can improve your website with online chat support. Your company can use our service to give your clients & customers immediate assistance 24 hours a day. Not only will we extend your office hours by telephone but now we offer around the clock support online to help you meet your business goals. We provide service that includes:

• Customer Support

• FAQs

• Order Taking

• Reservations

• Tier 1 Tech Support

• Custom Scripts

• Cancellations

All of this included with a professional answering service! Chat support has become the preferred method of communication between consumer & company. Give your customer the peace of mind & support they need, anytime they need it. The best part is your company will save money. Savings come from extending hours without the need to increase staff. Also maintain your customer’s happiness by providing them immediate support leading to an increase in productivity. People tend to buy more when they find a company they can trust & believe in.

With a professional staff of live operators on your side you can know your customers will be treated with good old fashion customer service. We pride ourselves in becoming an extension of your company & will get to learn your product as if it were our own. As your company grows we grow with you. As you roll out new products we learn and evolve with your company. The best part is we are here everyday so you can get the break you need. We will go above and beyond to make sure your customers get the support they deserve.

Visit www.professionalansweringservice.com to learn more

We Are Here For You!

Why your first 6 seconds are free

With Professional Answering Service you never have to pay more than you use. We believe our service should be affordable, efficient, professional, and economical. Rather than bill you by the call we break it down so you only pay for actual talk time.

Our billing is calculated in 6 second intervals (one tenth of a minute) with the first 6 seconds not billed. After the first 6 seconds each additional 6 second interval is charged $0.09. Each call is rounded to the nearest tenth of a minute. Example: If an operator is on a call for 18 seconds you are only billed for 12 seconds. The first 6 second are free so that you can avoid being charge for the following:

The “Robocall”

Everyday we deal with the dreadful recordings that seem to go around tirelessly. In the past decade, as phones have become a staple in society, the volume of recordings circulating has skyrocketed out of control. These pre-recorded messages ranging from healthcare options to political views are set on auto dial to try the patience of each recipient. No matter how many “do not call list” you get put on it is nearly impossible to avoid these types of calls. With an answering service you get the peace of mind know your calls are screened saving your time. You not only get free call screening but with the first 6 seconds free you are not charged for the operator to answer the call. Our operators are trained to be able to recognize these types of recordings right away in order to disconnect before you are charged saving you money.

The Solicitor

Solicitors and Telemarketers are always finding new ways to go around the do not call list. In my experience they are high pressured & always call at an inopportune time. I myself was an unlucky cell phone number chosen by a soliciting service to use as a caller id when dialing around the state of Texas. I received dozens of returned calls back asking why I had called. These types of situations can be costly to deal with so we train our operators continuously to recognize these types of calls in order to disconnect before the first 6 seconds.

Wrong Numbers

Have you ever picked up the phone to a fax machine screaming at you? These types of calls happen often, as well as callers dialing the wrong number. These type of calls are easily identified so disconnection will occur within the first 6 seconds.

Check Outs

When our clients roll the phone lines over to the answering service we recommend that they then call back to check the lines to insure the lines are forwarding properly. We also provide the option of checking the lines for your account periodically. When the client chooses to do so themselves they usually will say they are checking the lines or turning it over to us. These type of call usually take less than 6 seconds so you are not billed making checking out as breeze.